1
Discover
We ask what's actually broken, not what you think you need to buy.
You get
Scope, timeline, and a fixed price before anything starts.
Taking projects for Q4
Tell us the problem.
We Build the Solution.
Branding, websites, online stores, marketing, and custom software. From idea to launch, one team.
- Scope, timeline, and a fixed price before anything starts.
- Mockups first, two rounds of revisions, no surprises at launch.
- You own the code, the brand, and every account at the end.
Get scope, timeline, and price
Four fields. One business day.
We read every one of these ourselves. Expect a reply within one business day.
Restaurants
Retail
Dental & medical
Legal
Trades
Logistics
Manufacturing
Real estate
Fitness
Grocery
Startups
Enterprise
What are you looking for?
Pick the one that sounds like you.
Four Solutions.
Most agencies hand you off. We don't — the people who design it are the people who build it.
01 — Capability
Brand
A brand is the set of decisions that stop you having to explain yourself. Name, mark, type, color, and the words you lead with — fixed once, used everywhere.
What we do
Positioning
What you do, who for, and why you over the next name on the list.
Identity
Wordmark, type scale, and a color system that works in print and on screen.
Messaging
Headlines, service descriptions, and the answers to the questions you keep getting.
Guidelines
One document so anyone you hire later uses it correctly.
What you receive
Aa
Headline / 21
Body / 14.5
SHAZ
MEDIA
Delivered as source files plus a guidelines document. No licence, no lock-in.
Typical timeline 2-3 weeks
Ownership Yours
02 — Capability
Web & E-commerce
A site is a sequence: people arrive, look at something, and either act or leave. We build each step so fewer people leave at it.
What we do
Structure
Pages ordered around what people came to do, not your org chart.
Build
Custom front end, your own store, and payments that settle to your account.
Connect
Menu, inventory, and pricing pulled from the system you already run.
Measure
Tracking on every step so the drop-off is visible, not guessed at.
Where the drop-off happens
Illustrative. Real numbers come from your own tracking in week one.
Typical timeline 6–12 weeks
Ownership Yours
03 — Capability
Marketing & Growth
Two jobs. Be findable when someone is already looking, and be the obvious choice once they find you. Everything else is spend without a reason.
What we do
Audit
Where you rank, what you spend, and which of it returns anything.
Foundations
Search, listings, and page speed fixed before any budget goes out.
Channels
Search, paid, and email run together rather than as separate line items.
Loop
One test at a time, reported monthly, with the losers switched off.
Visibility over a typical engagement
Month 1Month 9
Search
Email
Paid
Compounding, not immediate. Months one and two are foundations.
Typical timeline 2–6 weeks to start
Ownership Yours
04 — Capability
Custom Software
Most operations run three systems that don't speak to each other, with a person in the middle retyping. We remove the person from the middle.
What we do
Map
Every place data is entered twice, and what it costs you in hours.
Integrate
POS, store, and back office connected so one entry updates all three.
Build
Internal tools and portals for the parts nothing off-the-shelf covers.
Hand over
Documentation, access, and training. You own the code.
How the pieces connect
Point of sale
Online store
Back office
Middleware
One record, one source of truth
Reporting dashboard
Built on your existing systems. No rip-and-replace unless you want one.
Typical timeline 4–12 weeks
Ownership Yours
Same process, every industry.
A restaurant and a law firm need different things. They don't need a different method.
2
Design
You see it before it exists.
You get
Mockups, two rounds of revisions, and no surprises at launch.
3
Build
We build it properly the first time.
You get
A staging site and a weekly update you don't have to chase.
4
Launch
The part most people rush.
You get
A tested launch, training on your own system, and full ownership.
5
Grow
Launch is the start, not the finish.
You get
Reporting, ongoing improvements, and someone who picks up the phone.
Different industries. Same approach.
Restaurant group · 11 locations
Problem
Third-party apps took 28% of every order.
Built
Own ordering platform, POS-connected, one menu across all sites.
+38%
Specialty retail · E-commerce
Problem
Selling by DM and a spreadsheet.
Built
Full store with inventory, pickup, and shipping rules.
$41k/mo
Multi-site dental · Service
Problem
Ranked below clinics half their size.
Built
New site, location pages, and search foundations.
3.4×
Distribution · Custom software
Problem
Two systems, one person retyping orders nightly.
Built
Middleware between ERP and warehouse, plus a live dashboard.
9 hrs/wk
Three ways to work with us.
Pick the shape that fits. The method doesn't change.
Project in practice
Fixed scope, fixed price. You know the number before we start.
Best for: a build with a clear finish line.
- One number, agreed before anything starts.
- A weekly update you don't have to chase.
- Full ownership of everything at handover.
What's included
- Discovery and a written scope
- Mockups with two rounds of revisions
- Build, staging site, and testing
- Launch, training, and 30 days of support
Where the time goes Tap a phase
Start
Launch
Discover
1 week
What happens
We ask what's actually broken, not what you think you need to buy.
What you get
Scope, timeline, and a fixed price before anything starts.
Design
2–3 weeks
What happens
You see it before it exists.
What you get
Mockups, two rounds of revisions, and no surprises at launch.
Build
3–5 weeks
What happens
We build it properly the first time.
What you get
A staging site and a weekly update you don't have to chase.
Launch
1 week
What happens
The part most people rush.
What you get
A tested launch, training on your own system, and full ownership.
Grow
Ongoing
What happens
Launch is the start, not the finish.
What you get
Reporting, ongoing improvements, and someone who picks up the phone.
Pricing Fixed price
Commitment One-off
Timeline 6–12 weeks
Monthly in practice
Ongoing design, marketing, and support on a schedule we agree up front.
Best for: businesses that need steady momentum, not a one-off.
- A set schedule you can plan around, not a ticket queue.
- On-site visits where being in the room is faster.
- The same team every month, not a rotating desk.
What's included — Weekly
- A standing weekly call or working session
- Design and content changes every week
- Search, listings, and page speed kept current
- A monthly report you can read in five minutes
What's included — Every two weeks
- A standing session every second week
- Design and content changes between sessions
- Search and listings upkeep
- A monthly report you can read in five minutes
What's included — Monthly + on site
- A full day on site with your team
- Training and handover as we go
- Changes agreed and scheduled on the day
- A monthly report you can read in five minutes
Cadence
Plan
Week 1
Review last month's numbers and agree what ships this month.
Ship
Week 2
Design and content changes go live on your site.
Test
Week 3
One growth test briefed, built, and launched.
Review
Week 4
Report walked through together, next month drafted.
Sessions 4 a month
Replies Same day
Reporting Monthly
Plan & ship
Week 1
Agree the fortnight's priorities, then the changes go live.
Ship & review
Week 3
Second batch of changes, then we look at what moved.
Sessions 2 a month
Replies Next day
Reporting Monthly
On-site day
Week 2
A full day with your team. Training, decisions, and changes scheduled on the day.
On site 1 day a month
Replies Next day
Reporting Monthly
Pricing Set monthly fee
Commitment Rolling, 30 days notice
Timeline Starts in 1–2 weeks
Custom build in practice
Scoped systems, integrations, and software built to your process.
Best for: when the thing you need doesn't exist yet.
- Scoped to your process, not to a template.
- Integrations tested against your real data.
- Documentation and code you own outright.
What's included
- System mapping and an integration plan
- Middleware and API work
- Internal tools, portals, and dashboards
- Handover docs, access, and training
What we'd be building
Two or more systems that don't talk, connected so one entry updates all of them.
Typically: POS, online store, and accounting on one record
A small app built for the job your team currently does in a spreadsheet.
Typically: Order desk, scheduling, stock counts
A trigger, a few steps, and nobody retyping anything at close.
Typically: Order in, invoice out, stock adjusted
A door into your business for customers, showing only what they should see.
Typically: Job status, documents, invoices
Pricing Quoted per phase
Commitment Exit between phases
Timeline 4–12 weeks
Step one
Tell us about your Project
We'll tell you what it takes to fix it — scope, timeline, and price, before you commit to anything.
No pitch deck. No retainer pressure. A straight answer.
Tell us what's going on